Introduction
Pixelroot (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website, you consent to the data practices described in this policy.
Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Email: thestudio@pixelroot.online
Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our website.
Information You Provide
Contact Information: Name, email address, and phone number (collected through contact forms, newsletter signups, and booking systems)
Payment Information: Payment details processed through Stripe for service purchases
Communication Data: Information from comments, inquiries, and correspondence with us
Booking Information: Appointment details collected through Calendly
Information Automatically Collected
Analytics Data: We use Google Analytics to collect information about how you use our website, including IP addresses, browser type, pages visited, and time spent on pages
Cookies: Small data files stored on your device to improve website functionality and analyze usage (see Cookies section below)
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide customer support
Process transactions and send service-related communications
Send newsletters and marketing communications (with your consent)
Improve our website, services, and user experience
Analyze website traffic and usage patterns
Comply with legal obligations and protect our rights
Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on:
Consent: When you sign up for newsletters or contact us voluntarily
Contractual Necessity: To fulfill services you’ve requested or purchased
Legitimate Interests: To improve our services, prevent fraud, and maintain website security
How We Share Your Information
We do not sell your personal information. We share your information only with trusted third-party service providers who help us operate our business:
Mailchimp / Constant Contact: Email marketing and newsletter distribution
Stripe: Payment processing for purchases
Google Analytics: Website analytics and performance tracking
Calendly: Appointment scheduling and booking management
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
Contact and customer data: Retained until you unsubscribe or request deletion
Payment records: Retained as required by UK tax and accounting laws
Analytics data: Retained according to Google Analytics’ retention settings
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. We primarily use analytics cookies through Google Analytics.
You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
Your Data Protection Rights (GDPR)
Under UK GDPR, you have the following rights:
Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to our processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us at thestudio@pixelroot.online. We will respond to your request within one month.
International Data Transfers
Some of our service providers (such as Mailchimp, Constant Contact, Google Analytics, and Calendly) may store or process data outside the UK/EEA. We ensure appropriate safeguards are in place through Standard Contractual Clauses or other approved mechanisms.
Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Newsletter and Marketing
You can unsubscribe from our marketing emails at any time by:
Clicking the “unsubscribe” link in any email
Contacting us at thestudio@pixelroot.online
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
Your Right to Complain
If you’re not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Phone: 0303 123 1113

Pixelroot
Email: thestudio@pixelroot.online